Terms and Conditions

1. Introduction

Welcome to Rlj Hair and Nails. These Terms & Conditions apply to all clients booking appointments with me, Rachel Jackson. By booking an appointment, you agree to the terms outlined below.

Please read them carefully so you know what to expect before, during and after your appointment.

2. Bookings & Appointments

All bookings are auto-confirmed once submitted. By completing a booking, you are agreeing to attend at the date and time selected.

A booking fee (a percentage of the service cost) is required at the time of booking to secure your appointment. This fee will be deducted from your total balance on the day.

Please arrive on time for your appointment. If you arrive more than 15 minutes late, I may need to shorten your service or reschedule your appointment to avoid disrupting other clients. In some cases, late arrivals may be treated as a no-show.

3. Cancellation & Rescheduling Policy

If you need to cancel or reschedule, please give me at least 48 hours' notice before your appointment time.

Cancellations or changes made with less than 48 hours' notice will result in the loss of your booking fee. This is because last-minute cancellations mean I lose income that I cannot recover.

No-shows (failing to attend without any notice) will also result in the full loss of your booking fee.

4. Patch Tests

Certain hair services (such as colouring, tinting or chemical treatments) may require a patch test at least 48 hours before your appointment. This is for your safety and is a non-negotiable requirement where applicable.

If a patch test is needed and has not been carried out, I reserve the right to refuse the service on the day. In this case, your appointment will need to be rescheduled and the cancellation policy above will apply.

It is your responsibility to inform me of any allergies, skin conditions or reactions you have experienced in the past.

5. Payment

The remaining balance for your service is due at the end of your appointment. I accept payment by cash, card or bank transfer.

Prices are displayed at the time of booking. If you request additional services during your appointment, these will be added to your total.

6. Refunds

I take pride in my work and want you to be happy with your results. If you have any concerns about a completed service, please contact me within 48 hours so we can discuss a resolution.

Refunds for completed services are not offered as standard, but I will always do my best to put things right where possible.

7. Client Responsibilities

Please let me know in advance if you have any allergies, medical conditions or sensitivities that could affect your treatment.

If you are unwell or have a contagious condition (e.g. cold sores, head lice, skin infections), please do not attend your appointment. Let me know as soon as possible and I will reschedule without penalty where reasonable notice is given.

I reserve the right to refuse or stop a service if I believe it may cause harm or if I am made to feel uncomfortable or unsafe.

8. Your Data & Privacy

Any personal information you provide (such as your name, contact details and appointment history) is used solely for the purpose of managing your bookings.

I will not share your information with third parties or use it for any purpose other than providing my services to you. Your data is stored securely and handled in accordance with UK data protection law (UK GDPR).

9. Liability

Whilst I always work to the highest professional standards, I cannot be held responsible for adverse reactions or outcomes where aftercare advice has not been followed, or where relevant medical or allergy information was not disclosed prior to treatment.

By booking an appointment, you confirm that any information you have provided is accurate and complete to the best of your knowledge.

10. Changes to These Terms

I may update these Terms & Conditions from time to time. The most current version will always be available at the time of booking. Continued use of my services means you accept any updated terms.